Crown Towers Melbourne

Hollie Borowski

3 months ago

An unforgettable luxury experience at Crown Towers Melbourne Once again, Crown Towers Melbourne delivered an absolutely exceptional stay for our family. This has become a much-loved annual Christmas tradition, and every year it somehow feels even more special. We were thrilled to be upgraded to a Crystal Villa, and the room was nothing short of breathtaking. Beautifully designed, incredibly spacious, and finished to the highest standard, it felt like a true luxury retreat. The steam shower was a standout feature, and the sheer amount of space made the stay so comfortable and relaxing for our whole family. The luxurious touches truly set the Crystal Villas apart — having a private elevator and private access directly through to the pool made the experience feel exclusive and incredibly special. Those details really elevate the stay and make you feel completely pampered. The service in the Crystal Club was absolutely outstanding and deserves special mention. The team went above and beyond with thoughtful details and personal touches that made our children feel genuinely welcome and special, which meant so much to us as a family. That level of care and attentiveness truly sets Crown Towers apart and makes the experience unforgettable. A small thing to be aware of (mentioned only for clarity): while we had Crystal Club access, we had assumed all food and drinks were included. We were charged for some drinks during the high tea service — not a major issue at all, just something for future guests to be aware of. Overall, the room quality was exceptional, the service was flawless, and we were extremely happy with our stay. Crown Towers continues to exceed expectations, and this was another wonderful five-star experience for our family. We already can’t wait to return again next Christmas. ✨

Michael A

Edited 2 months ago

ABSOLUTELY AWESOME SUPPORT - from the Crown Hotels teams. I had an issue with some gift vouchers and the Melbourne team went well above and beyond to support me and get the issue resolved. A big shout out to the team, Tanya P, Aria N and Sandra S, fully customer centric and focused on putting the customer first. Awesome job team and thank you for the wonderful support, greatly appreciated! A big 5 stars to this group!

Lev Leigh Dardha

4 months ago

I’ve been staying at Crown for over 20 years — at one point I was here two to three times a week — and I’ve always appreciated the high standard of service. But today’s check-in with Joy at the Crown Towers front desk was truly outstanding. From the moment I approached the counter, Joy was warm, welcoming, and incredibly professional. She was friendly, approachable, and an absolute pleasure to deal with. It’s rare to come across someone who genuinely elevates the entire experience, but Joy did exactly that. After two decades of visiting Crown, it’s staff like Joy who remind me why I keep coming back. She’s an absolute gem and a credit to the Crown team.

Timothy Curtis

3 months ago

Had a fantastic one-night stay in a beautiful family room just before Christmas. Made a wonderful base for Christmas shopping in the city and at DFO. Room was massive, and such beautiful views. Bathroom was like something out of a movie - including a special TV in the wall over the bathtub - which the kids thought was great. Cost worked out at only $100pp - and we got to use the amazing pool & gym. For a Christmas treat and a taste of luxury - it was awesome.

The Robsons

2 months ago

⭐️⭐️⭐️⭐️⭐️ Luxury stay with incredible service and an unbeatable location Crown Towers is definitely on the expensive side, but the luxury rooms and service are absolutely 5/5. From the moment you arrive, the staff go out of their way to make sure you have everything you want and need, and they do it quickly and with genuine care. We stayed in an executive suite which was pretty spacious. This was my first time staying at Crown Towers, invited by a friend, and it felt like such a treat. The room itself was beautiful, but the highlight for me was the bath with the TV built in. Pure luxury and such a relaxing experience. The location is fantastic, right in the city along the Yarra, with the casino and everything you need at your doorstep. I’ve also stayed at the Chadstone recently, which was amazing & had a spa (so also a great option if u don’t need to be in the city) but the city location & casino definitely takes this one up a notch The only downside was the pool area. Being school holidays, it felt more like a public pool than a luxury hotel experience, which I did expect to some degree. What would make it even better would be spa baths or an adults-only spa area within the pool section. There isn’t a spa unless you pay extra for the day spa, which was a little disappointing. That said, everything else was fantastic. The Conservatory was absolutely amazing and worth the hype. Overall, a beautiful, luxurious stay with outstanding service. Would definitely recommend if you’re looking to treat yourself. ✨

Koby Walker

2 months ago

I am truly amazed by my experience at one of Crowns Villas. From the moment I arrived, I was struck by how absolutely beautiful the villa is—every detail was thoughtfully designed and impeccably maintained. The atmosphere was luxurious yet warm and welcoming, making it the perfect place to relax and unwind. What truly made the stay exceptional, however, was the service. The staff went above and beyond to ensure my comfort and satisfaction, always attentive, professional, and genuinely kind. Every request was handled seamlessly, making me feel valued and well taken care of throughout my stay. I couldn’t be more satisfied with my experience at one of Crowns Villas, and I highly recommend it to anyone looking for elegance, comfort, and outstanding service. This was a stay I will never forget.